Privacy Policy

Last updated: January 2024

Introduction

Sprout-orbit ("we", "our", or "us") is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, and organisation details that you provide when making enquiries or booking services.
• Communication Data: Records of correspondence when you contact us via our website forms or email.
• Technical Data: IP address, browser type, operating system, and browsing behaviour collected through cookies and similar technologies.
• Service Data: Information relating to services you have requested or received from us.

How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide requested services
• To communicate with you about your bookings and our services
• To improve our website and service offerings
• To comply with legal obligations
• To analyse website usage and improve user experience

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
• Contract: Where processing is necessary for the performance of a contract with you.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights.
• Legal Obligation: Where processing is necessary to comply with a legal requirement.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Enquiry data is typically retained for three years unless a longer retention period is required by law.

Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service providers who assist in our operations (subject to confidentiality agreements)
• Professional advisers including lawyers and accountants
• Regulatory authorities when required by law

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure (right to be forgotten)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

To exercise any of these rights, please contact us using the details provided below.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please see our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Sprout-orbit
47 Cartwright Gardens
London, WC1H 9EL
United Kingdom

Email: [email protected]

Complaints

If you are not satisfied with our response to any privacy-related concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.